Money Network® Mobile App 10.0.1

The Money Network® Mobile App is a convenient and secure way to keep track of your money on the go. The App is available to Money Network Account holders and Secondary Cardholders† (family members or dependents 14+ years or older). The App is free to download and gives you more control of your money with 24/7 access to your Account information anytime, anywhere!

Features:

Quick View to see balances without login

Account balance and transaction details

Piggy Banks to set aside money

Account alerts for balance, deposits, withdrawals and more

Fingerprint/Touch ID

Card Lock and Unlock

Locator for in-network ATMs, check cashing locations and retail reload agents

Budgeting & Spending tools

Mobile check deposit

FAQs:

What are the costs associated with my Money Network Card?

While many services and types of transactions are free of charge, there are some services and transactions that may incur a fee.

How can I add more funds to my Card?

There are many ways to add money to your Card, including Direct Deposit of your paycheck, second job, tax refund or other recurring payments. You can also visit a reload agent,transfer from a bank account1 or load check funds using the Money Network Mobile App.

Can I withdraw cash from ATMs?

Yes, you can use your Card to withdraw cash from ATMs. Visit our Locator online or in the Money Network Mobile App2 to locate surcharge-free ATMs near you.

What happens if I don’t spend all my funds available in my Account?

Any amount that is not spent will remain available until you spend it (less any applicable fees, charges or other amounts owed to us) or request to close your Account.

Reviews:

Signing in is such a hassle. When I try to sign in, a loading sign will appear for about thirty (30) seconds, then it will disappear as if I never attempted to sign in. This process repeats if I tap the sign-in button again. I was able to log in by uninstalling and reinstalling the app, but the app required me to repeat the process of adding my phone as a device to my account, which I had already done. However, this is an imperfect outcome because I cannot see my account balance. It does not even say $0.00. Instead, the balance line is blank for my account, and even though my account has activity, the activity history is blank as well. Money Network really needs to resolve these glitches because accessing funds and viewing funds activity is paramount for any accountholder. If the single platform is problematic for completing those actions, then accountholders cannot view and control their funds. You would expect a bank to ensure its accountholders can carry out basic accountholder functions on its app, but Money Network proves not every bank can even achieve such a low par.

One thing I dislike and often get frustrated with is the inability to use the Ingo-Money that is introduced via the mobile app in the drop menu under “Deposit Check Funds”. I loved the idea of being able to upload a photo via check and add it to my spending account / banking account at my own personal convenience. I’ve used mobile uploading checks via my phone’s camera through the banking app at that current time and I LOVED IT! Made things so much easier for me in many ways . So needless to say I was rather frustrated when money network introduces within its app the same capabilities that I love , but cannot even access or enroll in its benefits. Another thing I dislike about the money network mobile app is not being able to add my banking information/ money network card to my mobile wallet. (Apple Pay ) Even though the two issues I have with this app are huge and important to me, I will say that there are more good qualities and tools within the app that out number any dislike. My favorite is the capability to lock your card with one swipe of a finger and be completely confident, stress free even, that no one can use my card, as well as knowing that just as quickly and efficiently as it locks it can be unlocked the same way via personal need or desire to access funds/ make transactions with my card. So over all I’m pleased with the app regardless of its fee flaws.

It incredibly frustrating trying to get into the app. And to simply do almost anything inside the app as well. The button to login, hardly ever works. Sometimes it works instantly but sometimes I have to press it more than 5 times to be able to login. And then other times it doesn’t work at all and I just have to try again later. And with buttons inside the app, some are easy but then others you have to click and click and click to be able to access anything. It’s very frustrating. I’ve removed the app and added it back. I’ve cleared my storage to make sure it wasn’t a storage issue and absolutely nothing. Also with the piggy banks: whenever you go to add money to a piggy bank, it says it will directly move it. No fees or anything of the sort. Therefore it should move instantly. Well that’s not the case and I definitely don’t like that. I had an incident the other day where I moved money over into a piggy plank and not until 3 days later did it actually show up in my piggy bank and it was only after I got paid and money was put into my account. I was at the point I was going to have to call someone about it because why in the world would my money not show up in there until days afterwards when it also showed in my transactions that the money had been taken out of my main account and put into my piggy bank. Although I could never see that the money was in the account. The bug issues need fixing.