SPARSH

SPARSH is a pension app specifically designed for retirees in India, greatly simplifying the pension application and collection process. Registration can be completed in just a few simple steps, and pension payments are directly deposited into your bank account. The app also allows users to search for pages related to pension policies, services, and complaints by entering keywords, providing a better understanding of the policies. Furthermore, the app is continuously being updated and optimized, launching more pension-related services; users can stay tuned.

Features of SPARSH:

User-friendly interface that facilitates easy navigation and usage.

Supports various functionalities for managing payments, claims, and pension services.

Integrated with other government platforms for seamless data exchange.

Provides real-time updates regarding payment status and other notifications.

Designed specifically for government employees, ensuring tailored services and resources.

FAQs of SPARSH:

Will the Pensioner be given the option of not migrating to SPARSH and retain current payment through bank CPPCs since it is his money at stake?

As per the directives of Ho’nble RM and Defence Secretary during review of SPARSH on 04 Mar 22 and 11 Mar 22, CGDA must mandatorily obtain non-consent of a Pensioner, in writing from those Pensioners desiring to retain the legacy system. If the Pensioner is unwilling to migrate, the Pension should be processed through legacy system only. However, it is recommended for all Pensioners to migrate onto SPARSH. Being a digital platform it will give the Pensioner greater transparency of his Pension account and speedier processing of his/ her requests, making a truly paperless and trouble free process. Outliers retaining the legacy system through Banks may find the service support sub-optimal since most focus will be on the new system. 

What steps is CGDA taking to prevent fraud so that someone else does not hack into my account and divert my Pension?

The complete process is akin to a digital banking transaction. It is linked to OTP which is generated only on the registered mobile number and email Id of the individual. If due diligence is exercised by our people as they do for any online transaction, then this problem wont arise. The SPARSH account is linked to the Pension bank account of the individual where the individual is already drawing his/ her pension and KYC is complete. Pensioners should not share Login Id, password or OTP with any unauthorised person as only then can anyone else access their account.

How will CDA ensure correctness of Pension migration from banks to PCDA (P), Allahabad so that my Pension is not incorrectlyreduced/ stopped? What do I do in case this happens?

CGDA through PCDA (P) is exercising due diligence in migration of personnel from legacy system of payment of Pension by the banks to SPARSH. Prior onboarding onto SPARSH, data mapping is undertaken by PCDA (P) in consultation with the bank where the individual is drawing the Pension from and compared with data held with concerned Pension Sanctioning Authority and only after the basic minimum check of 38 mandatory fields, cases are being accordingly migrated. 

Conclusion:

With SPARSH, defense pensioners can avail of all pension-related services at their doorsteps via the portal, mobile app, service center, or call center. The app is designed to transform a complex process into a simple one, making it easier for pensioners to initiate and track their claims.