Andal by Taspen

Andal by Taspen is a lifestyle app specifically designed for retirees. After registration, users can view their monthly pension details in real time, submit various claims, and access rights guides. When encountering problems, users can view frequently asked questions and consult customer service for timely responses, ensuring a comfortable user experience. The app also provides specialized services for workers' compensation claims, allowing users to view application progress and compensation details in real time. Furthermore, the app displays the latest news and events held by Taspen, which users can easily participate in with a simple click.

Features of Andal by Taspen:

The primary function of the app is to authenticate users through a unique process. Retirees are required to mimic three specific movements that are shuffled during the authentication process. This feature ensures that the app maintains a high level of security while being user-friendly. If a user fails to successfully complete the authentication on their first attempt, they are given two additional opportunities to repeat the movements.

Designed for all retirees, Taspen Otentikasi is particularly beneficial for those who have recently entered retirement. The application aims to provide a convenient authentication method that retirees can utilize anytime and anywhere via their smartphones. This flexibility is essential for retirees who may prefer not to visit physical locations for authentication but still need access to their pension funds.

The app's straightforward interface is tailored to meet the needs of its audience. It allows retirees to navigate the authentication process with ease, reducing the potential for confusion. The design takes into account the varying levels of comfort that users may have with technology, making it accessible for all.

Security is a paramount concern for financial applications, and Taspen Otentikasi addresses this through its movement-based authentication. By requiring users to perform specific physical actions, the app minimizes the risk of unauthorized access. This method also adds a layer of engagement, making the authentication process more interactive compared to traditional password systems.

In addition to its authentication capabilities, the app provides users with guidance throughout the process. Clear instructions are included to help retirees understand how to perform the required movements effectively. This instructional support is particularly important for those who may not be as familiar with mobile technology, ensuring that all users can complete the authentication process successfully.

Highlights of Andal by Taspen:

Online Claims & Non-Claims Submission: The app provides a convenient way for users to submit claims and non-claims documentation digitally.

Monthly Pension Details: It allows users to view comprehensive information regarding their monthly pension payments.

THT Benefit Estimation: This tool features the ability to display estimated information concerning participants' Hari Tua (Old Age) benefits.

JKK Reporting Service: The app provides a dedicated service for participants to report Work Accident Insurance (JKK) incidents.

Taspen Care Customer Service: It allows users to interact directly with Taspen for support and inquiries.

Rights & Obligations Guide: This tool features detailed information about the rights and obligations for both active and retired participants.

FAQs of Andal by Taspen:

What is authentication? Why is authentication necessary before disbursing pension funds?

Authentication is a verification process carried out to ensure that monthly pension funds are received by those entitled to them. Authentication is carried out periodically to ensure that the funds are actually received by the recipients.

Authentication itself has a scale of 1, 2, and 3.

Authentication is carried out monthly for veteran fund recipients.

Authentication is carried out every two months for pension recipients who are single, orphans, or widows who have no other heirs.

Authentication is carried out every three months for pension recipients who still have heirs (children or spouse).

If an active civil servant dies, what will the heirs receive? What are the requirements?

If an active civil servant dies, the heirs (spouse/children) are entitled to THT (Endowment Allowance), Death Insurance, Condolences, Burial Funds, and Scholarships (in accordance with PP 70 2015 and PP 66 2017)...

The application requirements are:

1.Completed Payment Request Form (FPP).

2.Original Salary Receipt Detailed Extract (KPPG) prepared by the salary treasurer based on the month of the incident.

3.Copy of death certificate legalized by the Village Head/Head of the Village/Hospital. If a death certificate with a barcode has been issued, legalization is not necessary.

4.Copy of Marriage Certificate legalized by the Village Head/Office of Religious Affairs (KUA) if the applicant is the legal spouse.

5.Copy of Decree of Promotion/Last Periodic Salary.

6. A copy of the applicant's valid identification (KTP/SIM/Passport). 

7. A copy of the bank account book.

If a retired civil servant's spouse (wife/husband) dies, are there any rights that can be claimed from TASPEN?

Hello TASPEN friends, if a retired spouse dies and the spouse is not a retired civil servant, they can file a claim for Spouse Death Insurance.

However, if the spouse is also a retired civil servant, the entitlements include Condolence Payment (UDW), Death Insurance (Askem), a 4-month continued pension, and a widow/widower's pension. Thank you.

To view the complete form and submit a claim, please visit tos.taspen.co.id and select the claim submission menu. Next, please select the claim based on the circumstances of your application. Thank you.

Final words:

The Authentication application is one way to authenticate so that retirees have the convenience of taking pension money, if retirees have problems related to using smartphone devices for authentication, retirees can still come directly to the Bank or Pos Pay Partners.This application is intended for all retirees and will be more optimally used by retirees who have just entered retirement.