Resident Portal

Resident Portal is a convenient lifestyle app that allows users to easily handle essential payments—such as rent and utility bills—and communicate directly with their apartment's property management team. Whether submitting suggestions or reporting issues, the app saves users time. It supports multiple payment methods, enabling users to settle expenses with just a simple tap, and sends timely reminders for rent due dates to keep life running smoothly. Security is also a priority; the app protects user privacy and payment details in real-time while supporting various login methods, ensuring a worry-free experience.

Features of Resident Portal:

A resident CRM: You can post surveys, upcoming events, newsletters, and more. Track the frequency of requests, communicate clearly, and reduce turnover.

Eliminate data entry: Payments and work orders submitted online are immediately posted to your accounting or maintenance system.

Convenience for residents: Give your residents 24/7 access to view documents, check out community information, pay rent, and create community events.

Customize your portal: Add messages that display when your residents log in. Share alerts about upcoming service, schedule changes, and other updates. Residents can review electronic documents right in Resident Portal.

Community tools for residents: Residents can buy and sell items, make maintenance requests, and coordinate activities on an integrated community wall. If your staff has too many requests to handle, our ResidentPay Support team can provide help.

Update:

v5.70.0

Submit a Notice to Vacate directly in the app.

View estimated move-out charges, where available.

Added Plaid ACH support for renters insurance payments.

Improved business bank account setup.

Enhanced payment and maintenance experiences.

Improved overall app performance and stability.

v5.69.1

Plaid ACH for renters insurance payments.

Improved business bank account setup.

Enhanced payment and maintenance experiences.

Improved overall performance.

v5.69.0

Flex Payments Integration: Added Flex as a payment option, allowing residents to submit rent payments with a seamless payment experience.

General & Security Improvements: Implemented behind-the-scenes fixes, security enhancements, and performance improvements to deliver a more secure and smoother app experience.

v5.68.1

Flex Payments Integration: Added Flex as a payment option, allowing residents to submit rent payments with a seamless payment experience.

General & Security Improvements: Implemented behind-the-scenes fixes, security enhancements, and performance improvements to deliver a more secure and smoother app experience.

User Reviews of Resident Portal:

it's simple to report things and pay your rent. it will be nice if you had a portal that we could just put a statement in there for residents if they want to sell something or if there's a massage therapist in the neighborhood, something like that if people can put down just an idea sometimes it can go wrong I understand. that's my opinion have a great day.

After giving the app NOTIFICATION permissions, I was surprised when I didn't receive a notification when messages were received. Consider adding ELEVATOR, POOL, GRILL to the PROPERTY maintenance request categories.

So far no problems at all on Portal app, other than my lack of being technically savvy. keep it simple & easy to use as it is, thank you!

it works well and helps us keep in contact with our landlords easily. though it registers more apartments I've never had connection to don't understand that but other wise a great app.

I like the app and the features it has, along with the website access when I'm not feeling like using my phone and it all works great too, personally, I wish they wouldn't charge a fee for using a credit card or even a debit card for that fact, because sometimes people only have a payroll prepaid debit card and paying a fee on top of their already overpriced rent just seems greedy in my opinion, I could see a fee for using a credit card, but not a debit card...

FAQs of Resident Portal:

What if I forgot my password?

You can select "Forgot Password" on the login screen, which will immediately send you a password reset email. If you're still experiencing issues, you can   also reach out to your property, to ensure they have the correct email address on file. If your phone allows fingerprint login, you can also use that to enter the app!

How do I update my information if I moved apartments?

The Resident Portal App allows you to access your multiple leases (Past, Current, Notice, Future) from a single login. When moving to a new property, you will be directed to a new "Select Your Property" screen, where you will see "[your property name] - NEW" in the list. Select that property and complete the enrollment steps. After that, you can quickly change your property or unit by selecting "Change Unit/Property" from the app main menu.

How long will it take for the payment to show on my account?

When a payment is made through the Resident Portal App, your balance due in the app will usually update immediately. You will also be sent an automated Payment Receipt email from your property, once the payment is received. However, it is possible that your balance can take longer to update if there is an issue with the network. Please allow up to 30 minutes for the payment to update. Your bank account should reflect the debited amount (or a Pending amount to be debited) by the next business day.

How do I update my address/other contact information?

To update your address or other contact information, go to the main menu of the Resident Portal App and select My Account > Edit Info or Contacts.

Final Thoughts:

Residents are able to pay their rent with a single tap and receive rent reminder push notifications from their apartment community. In addition, they can submit maintenance requests with photos. Residents can also view their active maintenance orders, track the progress of their pending maintenance requests, and send their maintenance requests to their apartment community.