Go Kinetic by Windstream

"Go Kinetic Business" is an Android app designed for Kinetic Business customers to manage their accounts effectively. It provides a secure, single sign-on interface for real-time access to essential features such as bill viewing and payment, support ticket creation and tracking, network status monitoring, and utilization of the Connected Office Suite services including voice, video, and instant messaging. Gain control and streamline your business management with this intuitive application.

Features:

View and Pay Bills: Access account details and settle bills with ease, ensuring customers stay on top of payments without the hassle of traditional billing methods.

Enroll in AutoPay and Paperless Billing: Enjoy the convenience of automatic payments, saving time, paper waste, and qualify for a monthly credit after enrolling in AutoPay.

Real-Time Support: Get assistance through chat or Digital Assistant, ensuring queries and concerns are addressed promptly.

Track Outages: Check for outages in the area for faster response and to get back online with minimal downtime.

Track and Contact My Tech: Stay informed about technician details and arrival time, eliminating guesswork and waiting periods associated with service appointments. Once installation is complete, customers are able to contact their tech for up to 30 days.

Wi-Fi Network Management: With just a few clicks, customers can manage their Wi-Fi network, set up parental controls, and pause device access to ensure a safe online environment for their families.

Order and Support Tracking: Keep tabs on orders and support requests like rescheduling appointments, providing peace of mind and up-to-date information on the status of service.

Special Offers and Alerts: Receive personalized offers, on-demand alerts, and notifications, keeping informed about the latest services, updates, and more.

Highlights:

Easy Account Management: The app allows users to conveniently view and pay their bills, making managing their Kinetic account hassle-free.

AutoPay and Paperless Billing: Users can easily enroll in AutoPay and paperless billing, ensuring that their bills are paid on time and reducing paper waste.

Real-time Support: The app provides users with real-time support through live chat or the Digital Assistant feature, allowing them to quickly get the assistance they need.

Technician Details and Arrival Time: Users can view technician details and the estimated arrival time with the Track My Tech feature, enabling them to plan their day accordingly.

Wi-Fi Network Management: With just a click of a button, users can easily manage their Wi-Fi network, set up parental controls, and pause device access, giving them full control over their home network.

Order and Support Tracking: The app allows users to track their orders and support requests, ensuring transparency and keeping them informed throughout the process.

History:

2023

Windstream Enterprise Delivers North America’s First Comprehensive Managed Security Service Edge Solution with Cato Networks

Windstream Wholesale sets live network record with 1 Terabit wave over 540 km

Windstream and STL Enhance Partnership to Drive Fiber Builds

Windstream Enterprise Launches Comprehensive IT Managed Services Portfolio to Inaugurate its Strategic Alliances Program Kinetic’s New 8-Gigabit Fiber Network Ignites Internet for Underserved Customers

Kinetic Offers Free Digital Literacy Courses

Windstream Wholesale Partnerships Empower Cross-Border Connectivity as CanAm2 Route Progresses

Kinetic Breaks Ground on $20.5M Project to Turn Union Co. Into Georgia Gigabit Community

Windstream Wholesale and Nokia Deliver 800Gb/s Long-haul Transport on a Single Wavelength

Windstream Names Paul H. Sunu Chief Executive Officer

2022

Windstream recognized as a Top ESG Performer by Sustainalytics

Windstream Enterprise delivered North America’s first comprehensive managed SASE Solution with Cato Networks

Windstream won support from FCC’s Rural Digital Opportunity Fund to expand gigabit broadband service

Windstream Enterprise expanded OfficeSuite UC Availability into Europe and Asia Pacific

Kinetic Secure Home named Best in Class for Partnership for Home Security

Kinetic launched Gigabit Kinetic Fiber broadband in select residential markets

Windstream Wholesale delivered coast-to-coast 400 Gigabit routes

Windstream Enterprise won Gold Stevie Award for WE will Commitment in 2022 American Business Awards

Windstream Wholesale launched industry-leading iconnect customer portal with multi-layer network data and self-service tools

Windstream Wholesale launched first trans-Atlantic 100G Wave with Colt and Aqua Comms

Windstream named in the Gartner Magic Quadrant™ for Unified Communications as a Service, Worldwide, for fourth consecutive year.

Comments:

Terrible software. Terrible service. They are obviously struggling with technology and manpower. Our business is suffering due to lack of reliable internet. Customer support has too many layers. Business App will not install. Offshore Customer service is useless. Cannot get physical repairs in any reasonable time frame. Support Software is an endless loop.

I've tried to pay my bill every month for several months now. It won't let me log in and pay my bill through the app. It tells me that it doesn't support phone or tablet, however, it gives a link to down load the app. I assume for bill pay. I've Uninstalled and reinstalled more than once and still no luck. Unless windstream gets it fixed it's not worth having. I'm using a Samsung Galaxy S9+. It isn't the phone because I'm not the only one complaining.

Some convenience some annoyances. If you don't have the app open and in the foreground you won't receive your calls and constantly disconnects from the soft phone. For the other admin stuff it's a little lackluster but what's there is convenient to have at your fingertips. Have to sign back into it almost daily.

Conclusion:

With Go Kinetic by Windstream, managing your Kinetic account and connected home has never been easier. From viewing and paying bills to real-time support and Wi-Fi network management, this app provides all the necessary features to keep you connected and in control. Download it today and experience the convenience and power at your fingertips.